Legal

Text Message Program

H.V. Diamonds, Inc. · Effective September 2, 2026

This page describes the text message (SMS) program H.V. Diamonds, Inc. operates on hvdiamonds.com: who receives messages, every way consent is collected, the exact wording shown at the point of consent, what the messages say, and how to stop them. It is a public page. No account, login, or purchase is needed to read it.

Who we message

HV Diamonds is a wholesale loose diamond dealer in the Los Angeles Jewelry District, selling to the jewelry trade only. We text only customers who hold a trade account with us, who gave us their own mobile number, and who ticked the optional text message box themselves. We do not text purchased, rented, borrowed, or third party lists, and we do not text anyone who has not opted in.

What we send

Transactional notices about the recipient’s own account and orders, and nothing else:

Order received
Order approved, with invoice on the way
Order on hold, when a payment method did not process
Payment received
Shipped, with tracking number
Delivered
Cancelled
Trade information still needed to release a reserved order

No marketing, no promotions, no price lists, no third party offers. Consent to receive text messages is optional and is never a condition of opening an account, of seeing wholesale pricing, or of placing an order.

How consent is collected

There are two opt-in paths on hvdiamonds.com, and both work the same way: the customer types their own mobile number into a Phone field and then ticks a separate, optional checkbox that is empty by default. The box is never pre-ticked, never bundled with the Terms box, and never required to submit the form.

Path 1 — creating a trade account at hvdiamonds.com/signup

No account is needed to see this. Open hvdiamonds.com/signup and the first screen already carries the Phone field and the optional text-message checkbox, empty by default, with the disclosure directly beneath it. Step 2 collects name, company, business address and the required Terms agreement. Nothing after the first screen changes the text-message choice made on it.

Path 2 — signing up with Google

A customer who chooses “Create an account with Google” reaches a profile form after signing in. It is the same form component as Path 1 and carries the identical Phone field, the identical optional text-message checkbox and the identical wording quoted below, so the screenshots above are the evidence for this path too. That screen sits behind Google sign-in and has no public address of its own; nothing about the consent differs.

The exact wording at the point of consent

Two separate checkboxes are used, on two different screens, and neither is ticked when the form loads. The text-message box is on the first screen, directly under the Phone field. The Terms box is on the screen after it.

Checkbox 1 (required): “I agree to the Terms and Conditions and the Privacy Policy, and consent to receive email updates about my account and orders” — with both documents linked.

Checkbox 2 (optional, and the only thing that turns text messages on): “Text me order updates at this number (optional)”

Shown directly beneath the text-message box, always visible: “HV Diamonds sends order and shipping notices only — no marketing texts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Leaving this unticked changes nothing else about your account.”

Confirmation message

The moment the optional box is ticked, one message is sent to the number given, confirming what was signed up for:

HV Diamonds: You are signed up for order and shipping notices. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Sample messages

These are the actual message templates, quoted exactly as they send. Every message names HV Diamonds and carries the opt-out.

HV Diamonds: Order W-2026-00003 received. We will follow up as it moves through approval and shipping. Reply STOP to opt out.
HV Diamonds: Order W-2026-00003 is approved and your invoice is on the way. Reply STOP to opt out.
HV Diamonds: Payment received for order W-2026-00003. Thank you. Reply STOP to opt out.
HV Diamonds: Order W-2026-00003 has shipped. Tracking: 1Z999AA10123456784. Reply STOP to opt out.
HV Diamonds: Order W-2026-00003 was delivered. Call 213-612-0324 if anything is not right. Reply STOP to opt out.
HV Diamonds: Order W-2026-00003 is received and reserved. One step left, your trade information: https://hvdiamonds.com/account/pending Reply STOP to opt out.

Message frequency and cost

Message frequency varies with account activity. Messages are sent in response to orders and account events, not on a schedule, so a customer who places no orders receives no texts. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

How to stop messages

Reply STOP to any message to stop receiving them. Reply HELP for help. You can also call 213-612-0324 or email hvdiamonds@yahoo.com and we will remove the number. Opting out of text messages does not affect the account, the pricing, or the ability to order.

How we treat your number

Mobile numbers are never shared or sold. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third party, for any purpose. The only parties that handle a mobile number for this are our messaging provider, Twilio, and the carrier that delivers the message, each acting solely to deliver the messages the customer asked for, on our behalf, and for no purpose of their own.

Contact

H.V. Diamonds, Inc.
Los Angeles Jewelry District, Los Angeles, California
213-612-0324
hvdiamonds@yahoo.com